Common Questions

Frequently Asked Questions

Find answers to the most common questions about our products and services

01

How do I identify genuine SHIBAAM pipes?

Genuine SHIBAAM pipes have these identification marks:

  • Brand name and logo embossed every meter
  • Batch number and manufacturing date
  • ISI mark (where applicable)
  • Distinct color coding for different pipe types
02

What's the expected lifespan of your pipes?

Our pipes are designed for long-term performance:

  • Agricultural Pipes: 10-15 years
  • Industrial Pipes: 15-20 years
  • Sewerage Pipes: 25+ years
  • Water Supply Pipes: 20-25 years
03

What are your payment terms?

We offer flexible payment options:

  • 100% advance payment for new customers
  • 50% advance, 50% before delivery for regular customers
  • 30 days credit for approved dealers
  • Bank transfer, cheque, and online payment options
04

Do you provide installation support?

Yes, we offer comprehensive installation support:

  • Detailed installation manuals with every product
  • Video tutorials available on our website
  • Technical support hotline (9AM-6PM, Mon-Sat)
  • On-site assistance for large projects (charges apply)
05

What's your warranty policy?

Our standard warranty coverage:

  • 10 years for agricultural pipes
  • 15 years for industrial pipes
  • 20 years for sewerage pipes
  • Warranty covers manufacturing defects only

Please retain your purchase invoice for warranty claims.

06

How do I place a bulk order?

For bulk orders (10+ tons):

  1. Contact our sales team with your requirements
  2. We'll prepare a customized quotation
  3. Confirm order with advance payment
  4. Receive delivery within 7-15 working days

Bulk orders qualify for special discounts and free transportation within 100km.

07

What makes your pipes different from competitors?

Our competitive advantages:

  • High-grade raw materials for extra durability
  • Precision manufacturing with ISO-certified processes
  • UV-resistant compounds for outdoor use
  • Custom sizing and coloring options available
  • Rigorous quality control at every production stage
08

Do you offer customized pipe solutions?

Yes, we provide complete customization:

  • Custom diameters (50mm to 1000mm)
  • Special wall thickness requirements
  • Color matching for branding purposes
  • Custom lengths and packaging
  • Specialized chemical resistance formulations

Minimum order quantity applies for custom solutions.

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